Chief Customer Excellence Officer
TIBCO Software Inc.
Jeffrey Hess is TIBCO's Chief Customer Excellence Officer. Hess drives the transformation of the company's customer engagement, expanding adoption of TIBCO's Connected Intelligence Cloud platform. His experience in customer success spans more than two decades. As SVP of Worldwide Pre-Sales and Customer Experience at BMC Software, Hess developed a modernized end-to-end customer experience and created a unified, high-performing global organization to support all critical go-to-market activities. He also successfully led teams as an SVP and General Manager of Industry Value Engineering at SAP by aligning go-to-market strategies to create differentiated and unique experiences for customers. He holds a BS in Chemical Engineering from the University of Delaware, as well as an MBA in International Finance from Emory University.